Frequently Asked Questions
Everything you need to know about our sustainable essentials.
What materials do you use in your clothing?
We prioritize the planet by using GOTS-certified organic cotton, TENCEL Lyocell, recycled nylon, and ethically sourced Merino wool. Each material is chosen for its durability and low environmental impact.
How should I care for my Organic Basics products?
To extend the life of your garments and save energy, we recommend washing at low temperatures (30°C), using eco-friendly detergents, and air-drying whenever possible.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items in their original packaging. Please note that for hygiene reasons, underwear can only be returned if the hygiene seal is intact.
How can I be sure of my size?
Each product page features a detailed size guide with body measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your factories ethically certified?
Absolutely. We only partner with factories that ensure safe working conditions, fair living wages, and no child or forced labor. We regularly visit our partners to ensure these standards are met.